This is a summary for easy reading – the full text is provided below and holds official legal authority
Minimum Age 18+
Only users who are fully 18 years of age or older may register and use the service. 55win reserves the right to require age verification and to suspend an account if a violation is detected.
One Account Per Person
Each individual is permitted to hold only one account at 55win. Creating multiple accounts to exploit promotions or circumvent limits is a serious violation.
Clear Bonus Wagering Requirements
All bonuses and promotions come with wagering requirements. Please read the terms carefully before accepting to avoid misunderstandings at the time of withdrawal.
Account Security Is Your Responsibility
You are responsible for keeping your login credentials secure. 55win is not liable for damages arising from the disclosure of your password or account information.
System Fraud Strictly Prohibited
The use of automated software, exploitation of system vulnerabilities, or any form of fraudulent behavior will result in permanent account suspension and forfeiture of balance.
Right to Modify Terms
55win reserves the right to update its terms at any time. Users will be notified via their account. Continued use of the service after such notification constitutes acceptance of the updated terms.
Article 1 – General Terms
This document ("Terms and Conditions") governs the rights, obligations, and conditions of use of the online entertainment services provided by the 55win platform at 55win.lv ("Platform", "we").
By registering an account, accessing, or using any service on the platform, you ("user", "member") confirm that you have read, understood, and agree to be bound by these terms in their entirety, together with Privacy Policy and Responsible Gaming Policy – all of which are integral parts of this agreement.
55win is an online entertainment platform. We do not claim to hold or operate under any gambling license issued by a Vietnamese government authority. Users are responsible for independently researching and complying with the laws of their country of residence before using the service.
Article 2 – Eligibility Requirements
To register and use services at 55win, you must fully meet the following conditions:
- Eligible 18 years of age or older at the time of registration and throughout the duration of service use.
- Be an individual with full legal capacity under the laws of the country in which you reside.
- Not located in any country or territory restricted from using the service under the platform's policy.
- Not an employee, partner, agent, or immediate family member of a 55win employee.
- Use the service for personal entertainment purposes, not in a commercial capacity or as a representative of another organization.
Article 3 – User Account
3.1 Account Registration: Each individual is only permitted to register and hold one single account at 55win. This applies to each IP address, device, home address, phone number, and payment account.
3.2 Account Information: You are responsible for providing accurate, complete, and up-to-date information at registration and whenever your details change. Your name, date of birth, and identity information must match your valid identification documents.
3.3 Identity Verification (KYC): 55win reserves the right to require identity verification (KYC) before processing withdrawal requests or when there is doubt about the authenticity of an account. Documents may include a national ID card, passport, or other identification documents as required by the platform.
3.4 Account Security: You are solely responsible for keeping your password and login credentials secure. All activity occurring within your account is considered to have been performed by you, unless you immediately notify us of unauthorized access.
3.5 Account Transfer: Accounts may not be transferred, sold, or made available for use by another person in any form.
Article 4 – Deposits and Withdrawals
4.1 Payment Methods: 55win supports popular payment methods available in Vietnam, including bank transfers via the NAPAS network, VietQR, e-wallets MoMo, ZaloPay, VNPAY, and Internet Banking. The list of available methods may change over time.
4.2 Deposits: Deposits must originate from a bank account or e-wallet registered in your own name. Depositing from another person's account is strictly prohibited. Processing time depends on the payment method and service provider.
4.3 Withdrawals: Withdrawal requests will only be processed after the account has completed KYC verification. Funds may only be withdrawn to an account or e-wallet registered in your name within the system. Daily/weekly withdrawal limits apply based on your account's VIP tier.
4.4 Currency: All transactions on the platform are conducted in VND (Vietnamese Dong).
4.5 Transaction Fees: 55win does not charge basic transaction fees on the platform's side. However, the user's bank or e-wallet may apply its own fees according to their policies.
Article 5 – Bonuses and Promotions
5.1 Wagering Requirement: All bonuses, rewards, or credit offers come with specific wagering requirements. These requirements specify the number of times you must wager the total bonus value before the funds become eligible for withdrawal to your bank account.
5.2 Validity Period: Each bonus has its own expiry period. Expired bonuses will be automatically forfeited along with any associated winnings if the wagering requirements have not been completed within the specified timeframe.
5.3 Betting Limits While a Bonus Is Active: While an active bonus is in effect, a maximum bet limit per round may apply. Placing bets that exceed this limit may result in the cancellation of the bonus and/or associated winnings.
5.4 Right to Modify Promotions: 55win reserves the right to change, suspend, or terminate any promotion at any time without prior notice, unless the specific conditions of that promotion have been explicitly committed to.
Article 6 – Game Rules
6.1 Randomness: Game outcomes on the platform are determined by a Random Number Generator (RNG) system or live results from the game provider. 55win does not interfere with game results.
6.2 System Errors: In the event of a technical error affecting game results, 55win reserves the right to void the affected rounds and refund the wagers. Results displayed due to a technical error are not valid.
- The use of automated software, bots, scripts, or any unauthorized tools is strictly prohibited.
- Exploiting system or game vulnerabilities to gain an unfair advantage is strictly prohibited.
- Colluding with other players or staff to manipulate outcomes is strictly prohibited.
- Using a VPN connection to spoof your geographic location in order to bypass regional restrictions is strictly prohibited.
Article 7 – VIP Program
55win operates a multi-tier VIP membership program. VIP points are accumulated based on gaming activity and can be redeemed for corresponding benefits.
7.1 VIP Benefits: Including but not limited to higher withdrawal limits, priority transaction processing, weekly cashback, special deposit bonuses, and dedicated customer support for higher tiers.
7.2 Tier Maintenance: Some VIP tiers may require a minimum activity level to be maintained during the evaluation period (monthly or quarterly). Failing to meet the maintenance threshold may result in a tier adjustment.
7.3 VIP Points Have No Cash Value: Accumulated VIP points cannot be directly converted to cash; they are used solely to determine rank and redeem benefits within the VIP system.
Article 8 – Responsible Gaming
55win is committed to providing a healthy entertainment environment and supporting users in playing games responsibly. Online entertainment should always be a fun and controlled activity — not a means to earn income or resolve financial problems.
Self-protection tools available within your account:
- Deposit limits by day/week/month
- Gaming session time limits
- Temporary or permanent self-exclusion from the system
- Periodic reality check requests
Article 9 – Rights and Obligations of the Parties
9.1 User Rights:
- Access full information about the service, terms, and policies before registering.
- Use the responsible gaming tools available on the platform.
- Submit support requests and complaints when issues arise with your account or transactions.
- Request account closure and withdrawal of any available balance at any time (after fulfilling any outstanding wagering requirements, if applicable).
9.2 User Obligations:
- Comply with all terms and conditions of use.
- Provide accurate information and keep it updated whenever changes occur.
- Use the service for lawful and compliant purposes.
- Do not engage in any conduct that may harm the platform or other users.
9.3 Rights of 55win: The platform reserves the right to suspend or close accounts, place holds on balances for investigation, request additional verification, and refuse transactions if there is reasonable suspicion of a terms violation or unusual activity.
Article 10 – Limitation of Liability
55win provides its services on an "as-is" basis. To the maximum extent permitted by law:
- 55win does not guarantee uninterrupted service or the absence of technical errors.
- 55win is not liable for indirect damages, loss of expected profits, or consequential damages arising from the use of the service.
- 55win is not responsible for the actions of third-party game providers integrated on the platform.
- 55win is not responsible for delays or errors arising from banking systems, e-wallets, or network infrastructure outside the platform's control.
Article 11 – Amendments and Termination
11.1 Amendment of Terms: 55win reserves the right to update, modify, or replace these terms at any time. Significant changes will be communicated to users by email or in-account notification at least 7 days before taking effect.
Continued use of the service after the notice period is considered acceptance of the amended terms. If you do not agree, you have the right to close your account before the new terms take effect.
11.2 Voluntary Termination: You may request account closure at any time through the support team. Your available balance will be refunded after the verification process is complete and no active wagering requirements remain.
11.3 Forced Termination: 55win reserves the right to suspend or close an account immediately without prior notice if a serious violation of the terms is detected, including fraud, bonus abuse, suspicious activity, or providing false information.
Article 12 – Contact and Support
If you have any questions, concerns, or complaints regarding these terms or your experience using the service, please contact 55win's support team:
- Support email: [email protected] (for contact only, not a hyperlink)
- Live chat: Available 24/7 in the account interface after logging in
- FAQ: View frequently asked questions
All complaints will be acknowledged and responded to within 5 business days. For more complex cases, the process may take longer and you will be kept updated on the progress.
Understood the Terms?
Create a 55win account to start your experience. If you have any questions, our support team is available 24/7.
For users aged 18 and above only. Gaming carries financial risk.